Privacy Policy

Last updated: October 30, 2026

At Bench Warmers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase our Ceylon cinnamon products.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

• Personal details: Your name, email address, telephone number, billing address, and shipping address.

• Order details: Products purchased, order history, and delivery information.

• Payment information: Payment-related information processed through our third-party payment gateway.

• Technical information: Your IP address, browser type, device information, and website usage data, where collected.

We collect information you provide during checkout and information collected automatically through our website and its associated technologies.
 

2. How We Use Your Information

We use your personal information to:

• Process and confirm your orders.

• Receive and verify payments.

• Arrange shipping and deliver your purchases.

• Contact you regarding orders, payments, and deliveries.

• Respond to customer enquiries.

• Maintain business and transaction records.

• Protect our website and prevent fraudulent activity.

• Improve our website and shopping experience.

• Comply with applicable legal obligations.

We will only use your information for marketing purposes where permitted by applicable law.
 

3. Online Payments

Payments on our website are processed through a third-party payment gateway.

When you make a purchase, relevant payment and transaction information may be shared with the payment provider to authorize and process your payment, prevent fraud, and complete your order.

Your payment information is handled according to the payment provider's privacy policy and security practices.

Bench Warmers does not intend to store full payment card details on its own servers. Please refer to your chosen payment provider's privacy policy for information about how it handles payment data.
 

4. Website Hosting and Wix

Our website is built and hosted using Wix.

Wix may process personal and technical information to provide website hosting, security, shopping functionality, and other services required to operate our website.

Your information may be stored or processed by Wix and its service providers in countries outside your country of residence, subject to applicable legal requirements.

For further information, please review the Wix Privacy Policy.
 

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Wix, our website platform and hosting provider.

• Our third-party payment gateway.

• Shipping companies and delivery providers.

• Website security, analytics, and technical service providers, where applicable.

We may also disclose personal information when required by law or when reasonably necessary to protect our legal rights.

We share only the information reasonably necessary for the relevant purpose.
 

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, improve security, remember preferences, and understand how visitors use our website.

Depending on the tools and integrations enabled on our website, cookies may also be used for analytics or marketing purposes.

You can manage cookies through your browser settings. Where required by applicable law, we will seek consent before using non-essential cookies.
 

7. International Customers

Bench Warmers may accept orders from customers in different countries.

When you place an international order, your personal information may be processed or transferred across borders to complete payment processing, arrange shipping, provide website services, or comply with legal requirements.

We take reasonable steps to handle personal information in accordance with applicable data protection requirements.
 

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
 

9. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer service, maintain business records, resolve disputes, and comply with applicable legal obligations.

When personal information is no longer required, we take reasonable steps to delete it or dispose of it securely, where appropriate.

10. Your Privacy Rights
 

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information.

• Request corrections to inaccurate information.

• Request deletion of certain personal information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

Some information may need to be retained to fulfil legal or business recordkeeping obligations.

To make a privacy-related request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
 

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any changes will be published on this page along with the revised date.
 

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Business name: Bench Warmers

Email: [Insert your business email address]
Website: [Insert your website URL]
Business location: Sri Lanka

We will make reasonable efforts to respond to privacy-related enquiries.