Shipping Policy

Last updated: October 30, 2026

At Bench Warmers, we aim to deliver our Ceylon cinnamon products to customers around the world. This Shipping Policy explains how we process, dispatch, and deliver your orders.
 

1. Shipping Destinations

We ship internationally from Sri Lanka to destinations worldwide, subject to shipping availability, applicable laws, and import restrictions.

Some destinations may be unavailable due to courier restrictions, customs requirements, or other circumstances beyond our control.
 

2. Shipping Rates

Shipping charges depend on the product purchased, the destination, and the applicable shipping arrangements.

Some products may qualify for free shipping, while others may require an additional shipping fee.

The applicable shipping charge will be displayed on the product page or during checkout, as applicable, before you complete your purchase.

Please review the shipping information provided at checkout before placing your order.
 

3. Shipping Method

We generally use EMS through Sri Lanka Post to ship international orders.

EMS is an international postal service that provides tracking for shipments.

We may use an alternative shipping method if necessary due to destination restrictions, service availability, or other operational requirements. If an alternative arrangement affects your order, we will communicate the relevant details where appropriate.
 

4. Order Processing and Dispatch

Orders are generally processed and dispatched within 3–5 business days after payment has been confirmed.

Business days exclude weekends and public holidays in Sri Lanka.

Processing may take longer during public holidays, periods of unusually high order volumes, or circumstances beyond our reasonable control.

We will make reasonable efforts to dispatch your order within the stated timeframe.
 

5. Estimated Delivery Times

International deliveries generally take approximately 7–14 days after dispatch.

Please note that this is an estimate, not a guaranteed delivery timeframe.

Actual delivery times may vary depending on the destination country, customs inspections, local postal services, public holidays, weather conditions, and other factors outside our control.

Remote locations and destinations with additional customs procedures may experience longer delivery times.
 

6. Order Tracking

Tracking information will be provided for shipped orders.

Once your order has been dispatched, you can use the tracking details to follow its progress through the postal system.

Tracking updates may not appear immediately after dispatch and may be delayed while the parcel is being processed or transferred between postal facilities.

Please contact us if your tracking information has not updated for an extended period or if you have concerns about your delivery.
 

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Once an order has been shipped, we cannot change the shipping address.

If you notice an error in your address, please contact us as soon as possible before dispatch. We cannot guarantee that address changes can be accommodated before shipment.

Bench Warmers is not responsible for delivery problems resulting from incorrect or incomplete addresses supplied by customers, subject to applicable law.
 

8. P.O. Boxes

We do not ship orders to P.O. boxes.

Customers must provide a valid physical delivery address that can be served by our shipping provider.

Orders submitted with P.O. box addresses may be delayed or cancelled if a suitable delivery address cannot be obtained.
 

9. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Customers are responsible for any applicable customs duties, import taxes, and related charges, unless expressly stated otherwise at checkout or required by applicable law.

These charges are not included in our product prices or shipping fees unless specifically indicated.

Customs procedures may delay delivery, and we cannot control the time required for customs clearance.

Customers are responsible for checking their country's import regulations before placing an order.
 

10. Delayed, Lost, or Damaged Shipments

Although we take reasonable steps to dispatch orders correctly, delivery problems can occasionally occur.

If your parcel is significantly delayed, appears to be lost, arrives damaged, or contains an incorrect product, please contact us with your order number and relevant details.

We will review each case individually and, where appropriate, investigate the matter with the shipping provider.

Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable law.
 

11. Failed Deliveries and Returned Parcels

A delivery may fail if the shipping address is incorrect, the recipient cannot be reached, or the parcel is not collected when required.

If a parcel is returned to us, please contact us to discuss the available options.

Depending on the circumstances, additional shipping charges may apply if the parcel needs to be sent again. Any charges will be communicated before reshipping.

Refunds or other remedies will be assessed individually and in accordance with applicable law.
 

12. Contact Us

If you have questions about shipping, tracking, or an existing order, please contact us.

Business name: Bench Warmers

Email: [Insert your business email address]

Website: [Insert your website URL]

Shipping origin: Sri Lanka

We will do our best to assist you with your shipping enquiry.