Terms & Conditions

Terms and Conditions

Last updated: October 30, 2026

Welcome to Bench Warmers!

These Terms and Conditions govern your use of our website and your purchase of our Ceylon cinnamon products. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About Bench Warmers

Bench Warmers is a brand offering Ceylon cinnamon products for customers through our online store.

Our website is operated from Sri Lanka, and we may accept orders from customers in other countries.

Throughout these terms, the words "we", "us", and "our" refer to Bench Warmers. The words "you" and "your" refer to visitors and customers using our website.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Avoid activities that could damage, disrupt, or interfere with our website.
Not attempt to gain unauthorized access to our website or its systems.

We reserve the right to restrict access to our website if we reasonably believe that it is being misused.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, packaging details, and other information displayed on our website are accurate.

However, minor variations in the appearance, colour, texture, or natural characteristics of cinnamon may occur.

Product photographs are provided for illustrative purposes. We aim to represent our products accurately, but the actual appearance of a product or its packaging may differ slightly from the images displayed.

If you have questions about a product before purchasing, please contact us.

4. Prices and Payments

All product prices will be displayed on the relevant product pages or during checkout.

Prices, currencies, and applicable shipping charges will be shown before you complete your purchase, where supported by our checkout system.

We reserve the right to update product prices and promotions at any time. Changes will not affect an order that we have already accepted, except where an adjustment is necessary to correct an error or comply with applicable law.

Payments are processed through a third-party payment gateway available at checkout.

By placing an order, you confirm that you are authorized to use the payment method selected.

Your order may be subject to verification before it is processed.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a purchase request.

An order confirmation email or on-screen confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order in circumstances such as:

The product is unavailable.
There is a significant pricing or product-description error.
Payment cannot be verified or authorized.
We reasonably suspect fraudulent activity.
We are unable to deliver to the address provided.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law and the payment provider's procedures.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated to you.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs procedures, public holidays, and other circumstances beyond our control.

Customers are responsible for providing accurate delivery information when placing an order.

We are not responsible for delivery delays caused by incorrect addresses, customs inspections, shipping disruptions, or other circumstances beyond our reasonable control. This does not affect any rights you may have under applicable law.

If a shipment is delayed, lost, or appears to have been delivered incorrectly, please contact us so that we can investigate with the shipping provider.

7. International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

Customers are responsible for checking whether the products can legally be imported into their destination country and whether any applicable import requirements or restrictions apply.

We will comply with applicable export requirements when shipping orders from Sri Lanka.

8. Cancellations, Returns and Refunds

We want our customers to be satisfied with their purchases.

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

If you receive a damaged, defective, incorrect, or significantly misdescribed product, please contact us promptly with your order details and, where possible, photographs showing the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Because cinnamon is a food product, we may be unable to accept returns of opened products for reasons of hygiene and food safety, except where a return or other remedy is required by applicable law.

Nothing in this section excludes or limits any consumer rights that cannot legally be excluded or limited.

For assistance with a return, cancellation, or refund, please contact us using the details provided below.

9. Product Quality and Storage

Our cinnamon products should be stored according to any instructions provided on the packaging.

Customers are responsible for storing products appropriately after delivery.

If you believe a product has a quality issue, please contact us with your order details so that we can assess the matter.

We do not exclude responsibility for product safety or other obligations imposed on us by applicable law.

10. Intellectual Property

Unless otherwise stated, the content on this website, including our brand name, logo, text, photographs, graphics, and original designs, belongs to Bench Warmers or is used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use our website content without our prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services to support payments, hosting, shipping, analytics, and other business operations.

These services may be subject to their own terms and conditions and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers, subject to any responsibilities imposed on us by applicable law.

12. Limitation of Liability

We take reasonable steps to maintain our website and provide accurate product information.

However, we cannot guarantee that our website will always be available without interruption or that it will be entirely free from technical errors.

To the extent permitted by applicable law, Bench Warmers will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and obligations relating to product safety.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

We encourage you to read our Privacy Policy before placing an order.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, products, website, or legal obligations.

The latest version will be published on this page with the updated date.

Changes will apply from the date they take effect, subject to applicable law. Changes will not retrospectively remove rights relating to orders already placed.

15. Governing Law

These Terms and Conditions are intended to be governed by the laws of Sri Lanka, subject to any mandatory consumer protection laws that apply in the customer's country of residence.

Nothing in these terms is intended to deprive customers of any legal rights that cannot lawfully be excluded.

16. Contact Us

If you have any questions about these Terms and Conditions, an order, or one of our products, please contact us.

Business name: Bench Warmers

Email: [Insert your business email address]

Website: [Insert your website URL]

Business location: Sri Lanka

We will do our best to assist you with your enquiry.

Terms & Conditions

Terms and Conditions

Last updated: October 30, 2026

Welcome to Bench Warmers!

These Terms and Conditions govern your use of our website and your purchase of our Ceylon cinnamon products. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About Bench Warmers

Bench Warmers is a brand offering Ceylon cinnamon products for customers through our online store.

Our website is operated from Sri Lanka, and we may accept orders from customers in other countries.

Throughout these terms, the words "we", "us", and "our" refer to Bench Warmers. The words "you" and "your" refer to visitors and customers using our website.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.

Use our website only for lawful purposes.

Avoid activities that could damage, disrupt, or interfere with our website.

Not attempt to gain unauthorized access to our website or its systems.

We reserve the right to restrict access to our website if we reasonably believe that it is being misused.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, packaging details, and other information displayed on our website are accurate.

However, minor variations in the appearance, colour, texture, or natural characteristics of cinnamon may occur.

Product photographs are provided for illustrative purposes. We aim to represent our products accurately, but the actual appearance of a product or its packaging may differ slightly from the images displayed.

If you have questions about a product before purchasing, please contact us.

4. Prices and Payments

All product prices will be displayed on the relevant product pages or during checkout.

Prices, currencies, and applicable shipping charges will be shown before you complete your purchase, where supported by our checkout system.

We reserve the right to update product prices and promotions at any time. Changes will not affect an order that we have already accepted, except where an adjustment is necessary to correct an error or comply with applicable law.

Payments are processed through a third-party payment gateway available at checkout.

By placing an order, you confirm that you are authorized to use the payment method selected.

Your order may be subject to verification before it is processed.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a purchase request.

An order confirmation email or on-screen confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order in circumstances such as:

The product is unavailable.

There is a significant pricing or product-description error.

Payment cannot be verified or authorized.

We reasonably suspect fraudulent activity.

We are unable to deliver to the address provided.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law and the payment provider's procedures.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated to you.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs procedures, public holidays, and other circumstances beyond our control.

Customers are responsible for providing accurate delivery information when placing an order.

We are not responsible for delivery delays caused by incorrect addresses, customs inspections, shipping disruptions, or other circumstances beyond our reasonable control. This does not affect any rights you may have under applicable law.

If a shipment is delayed, lost, or appears to have been delivered incorrectly, please contact us so that we can investigate with the shipping provider.

7. International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

Customers are responsible for checking whether the products can legally be imported into their destination country and whether any applicable import requirements or restrictions apply.

We will comply with applicable export requirements when shipping orders from Sri Lanka.

8. Cancellations, Returns and Refunds

We want our customers to be satisfied with their purchases.

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

If you receive a damaged, defective, incorrect, or significantly misdescribed product, please contact us promptly with your order details and, where possible, photographs showing the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Because cinnamon is a food product, we may be unable to accept returns of opened products for reasons of hygiene and food safety, except where a return or other remedy is required by applicable law.

Nothing in this section excludes or limits any consumer rights that cannot legally be excluded or limited.

For assistance with a return, cancellation, or refund, please contact us using the details provided below.

9. Product Quality and Storage

Our cinnamon products should be stored according to any instructions provided on the packaging.

Customers are responsible for storing products appropriately after delivery.

If you believe a product has a quality issue, please contact us with your order details so that we can assess the matter.

We do not exclude responsibility for product safety or other obligations imposed on us by applicable law.

10. Intellectual Property

Unless otherwise stated, the content on this website, including our brand name, logo, text, photographs, graphics, and original designs, belongs to Bench Warmers or is used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use our website content without our prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services to support payments, hosting, shipping, analytics, and other business operations.

These services may be subject to their own terms and conditions and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers, subject to any responsibilities imposed on us by applicable law.

12. Limitation of Liability

We take reasonable steps to maintain our website and provide accurate product information.

However, we cannot guarantee that our website will always be available without interruption or that it will be entirely free from technical errors.

To the extent permitted by applicable law, Bench Warmers will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and obligations relating to product safety.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

We encourage you to read our Privacy Policy before placing an order.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, products, website, or legal obligations.